Caring for people in community and health services.

1. Care Provision and Practice by Moira Burns Models of health Dimensions of health Theories underpinning practice Legislation and policies governing practice Processes for assessing individuals' needs Classification of disabilities 2. Understanding Ageing by Frankie O'Sullivan Care of the older person Ageing process and care settings Caring for the older person with specific needs Working with the older person 3. Disability Awareness by Rachel O'Sullivan Historical background and context of disability and society Exploring a range of physical, intellectual and sensory disabilities Managing challenging behaviour 4. Equality and Disability by Frankie O'Sullivan Introduction and legislation Attitudes and barriers Promoting equal opportunities Promoting equality in care Anti-discriminatory practice Equality organisations 5. Understanding Mental Health by Frankie O'Sullivan Mental health and illness Historical context of mental illness, the current context, services and supports Legislation Causes of mental illness and framework for diagnosis Common illnesses Humanistic model for understanding mental illness Treatment approaches 6. Therapeutic Communications: Knowledge for Community Care Assistants by Frankie O'Sullivan The differences between professional and personal caring relationships Attributes of effective helpers Empathy and confidentiality Attitudes and Attributions Motivating skills for care workers Empowerment Advocacy and active listening Barriers to communication 7. Work Experience by Moira Burns The role of the community care assistant Qualities, skills, attitudes of a CCA Advocacy Experiential learning The importance of mentorship Becoming a reflective practitioner.