Value-added customer service : (Record no. 77106)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00858nam a2200229 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | BDZ0001112559 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | StDuBDS |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190708095456.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 970905s1996 ilu f 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780809231904 (pbk.) : |
| Terms of availability | £7.50 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0809231905 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | StDuBDS |
| Transcribing agency | StDuBDS |
| Modifying agency | StDuBDSZ |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Reilly, Tom. |
| 245 10 - TITLE STATEMENT | |
| Title | Value-added customer service : |
| Remainder of title | the employee's guide for creating satisfied customers / |
| Statement of responsibility, etc. | Tom Reilly. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Chicago, Ill. : |
| Name of publisher, distributor, etc. | Contemporary, |
| Date of publication, distribution, etc. | c1996. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 147p. ; |
| Dimensions | 23 cm. |
| 520 8# - SUMMARY, ETC. | |
| Summary, etc. | Business expert Tom Reilly goes beyond the sale to explore what an organization must do to build and maintain a solid client base - the foundation of any long-term company success. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer satisfaction. |
| 887 #0 - NON-MARC INFORMATION FIELD | |
| Content of non-MARC field | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not Withdrawn | Not Lost | Dewey Decimal Classification | Not Damaged | Available for Loan | Merlin Park University Hospital, Galway | Merlin Park University Hospital, Galway | Library Merlin Pk Galway | 658.12/REI | GM01030 | 06/12/2018 | 06/12/2018 | 4 Week Loan |