HBR guide to dealing with conflict / (Record no. 129957)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 03013cam a2200253 4500 |
| 001 - CONTROL NUMBER | |
| control field | u25313 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SIRSI |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230717170212.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 171124n 000 0 eng u |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781633692152 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4/053 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gallo, Amy |
| 9 (RLIN) | 18600 |
| 245 10 - TITLE STATEMENT | |
| Title | HBR guide to dealing with conflict / |
| Statement of responsibility, etc. | by Amy Gallo. |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | Harvard Business Review guide to dealing with conflict |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston, Massachusetts : |
| Name of publisher, distributor, etc. | Harvard Business Review Press, |
| Date of publication, distribution, etc. | [2017] |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxviii, 191 p. |
| 490 1# - SERIES STATEMENT | |
| Series statement | Harvard Business Review guides |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Conflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if... |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away-- |
| Assigning source | Provided by publisher |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Conflict management. |
| 9 (RLIN) | 67449 |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Work environment. |
| 9 (RLIN) | 2872 |
| 830 ## - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Harvard business review guides. |
| 9 (RLIN) | 41200 |
| 883 ## - MACHINE-GENERATED METADATA PROVENANCE | |
| -- | 1 |
| -- | Charles Quain |
| -- | 1 |
| -- | Charles Quain |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not Withdrawn | Not Lost | Dewey Decimal Classification | Not Damaged | Available for Loan | St. Columcille’s Hospital Dublin | St. Columcille’s Hospital Dublin | Book | 08/08/2022 | 658.4/053 HBR | 141386 | 08/08/2022 | 08/08/2022 | 4 Week Loan | MANAGEMENT |